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FAQ

Shipping

All Shipping rates are quoted in NZD and are valid for New Zealand addresses. For overseas shipping please contact us via email factoryshop@levana.co.nz, or phone +64 6 366 0820

We ship by courier to get your fabric to you quick smart, so you can get onto you sewing projects as soon as possible. If your order has not arrived within normal delivery times please contact us at factoryshop@levana.co.nz, or on 06 366 0820, and we'll track down your parcel.

The below courier rates are based on sending merino fabric:

0.5m-1.5m - $5.00
2m-3m - $8.00
3.5m-5m - $10.00
5.5m-8m - $12.00
Large parcels 8.5m-10m:
North Island - $14.00
South Island - $26.00

For orders over 10m per fabric please contact us directly to order, and for shipping costs.

Delivery Times:
Shipping to North Island addresses allow 2-4 working days. Allow an extra day or two for rural addresses.
Shipping to South Island addresses allow 3-5 working days. Allow an extra day or two for rural addresses.

Returns Policy

If for any reason you are unhappy with your order you may return it for a refund.

* Returns must be received within 14 days of purchase.

* We will refund the amount of your purchase less shipping.

* You are responsible for the cost of return shipping.

* Shipping costs will be refunded only if your return is a result of our mishandling or a fault with the fabric which was not described / notified at the time of purchase

* Refunds will only be given on fabric and products returned in the same condition as it was in when it was sent to you. To arrange a return, please email us factoryshop@levana.co.nz or call us on 06 366 0820

We are unable to offer returns on sale items.

 

Faults Explained

Levana Textiles Factory Shop is an Outlet Store. While most of our stock is good quality, we also have fabrics with faults in them. We want to let you know about these faults so you can make informed purchase decisions. If when we're cutting your order we find the fabric is not in the condition we expect, we will contact you to discuss. We have added notes in red on fabrics with faults. Below are further explanations on these notes. 

We recommend you wash all of our fabrics before cutting to pre-shrink them. They will shrink a little, better to shrink them first rather than once you've made up your garment!

If you have any concerns or questions, please don't hesitate to email factoryshop@levana.co.nz, or phone 06 366 0820.

The grain of this fabric is not straight

If you look at the fabric closely you will see the alignment of the stitches across the fabric is not in a straight line. Our advice is to wash the fabric before cutting, which can (but not always) have the effect of relaxing the fibres so they fall back into a straight line. If the grain is still not straight, you may find cutting out your pattern pieces separately is easier than on the fold, so each piece has the grain running through it as straight as possible.

This stripe is not straight

As above the grain, or alignment of stitches, is not straight, which means the stripe in the fabric is also not straight. Again our advice is to wash the fabric before cutting, which can (but not always) have the effect of relaxing the fibres so they fall back into a straight line. If the grain is still not straight, you may find cutting out your pattern pieces separately is easier than on the fold, so each piece has the grain (stripe) running through it as straight as possible. 

This fabric shrinks to approx 100cm wide

This fault relates to a merino rib which starts it's life at 115cm wide, but after washing will shrink to approx 100cm wide. We recommend you wash this fabric before cutting to pre-shrink it. You may also need to check your pattern in case you need to purchase a little more fabric to compensate to for reduced width.

This fabric curls

The edges of this fabric curl towards the right side of the fabric when cut. This means it will be difficult to use as binding, and care should be taken when cutting smaller pattern pieces. Where possible, pin pattern pieces together as you go, to avoid the fabric curling while sitting on your cutting table. You'll need to take extra care when sewing pieces together to make sure the edges are sitting flat as you sew them.